Garmin problems?

balzaccom

Member
Joined
Sep 30, 2014
Messages
605
Anybody ever had any trouble trying to register a Garmin device with their website? Apparently there's an issue. When I fill out the form correctly I get this message: "The user object contains invalid values."

And in checking their Q&A, they are aware of the problem, because lots of people have reported it, and don't have a fix--at least not one that's simple and effective. Their engineers say "they are working on this issue."

Makes you wonder exactly how well their system works, if they can't figure this stuff out...

The good news is that I bought the thing through REI, so I should be able to return it if Garmin can't get me up and running.

Oh, and when you send Garmin an email with a problem, they promise to get back to you in three to five days, unless they're really busy.

These folks are selling an emergency device.
 

OldBill

Member
Joined
Aug 18, 2015
Messages
269
Keep thinking about the mini for some solo protection, but this is yet another reason to give me pause...
 

Bob

Trailmaster
Joined
Mar 3, 2013
Messages
3,268
Had Garmin gps units for many years... No problem with them or Garmin customer service...but very few calls needed
 

balzaccom

Member
Joined
Sep 30, 2014
Messages
605
UPDATE; I spoke to Garmin's customer service department. Very nice guy, very efficient. And he told me they are aware of this issue, and it is a top priority with them. But he has no timeline for when it will be fixed, and based on their own troubleshooting message boards, it's been going on for at least three weeks.

He told me there is nothing he can do. He suggested that I try a different email (!) or a different browser. I tried two different emails, and both Chrome and Edge, and none of the combinations work.

What a mess! You'd think that they would tell people about this, rather than just continuing to sell these devices as if there is no problem.
 

Bob

Trailmaster
Joined
Mar 3, 2013
Messages
3,268
Sun Flares maybe...... Last three weeks have been a lot of big ones... affects GPS, dont know if it affects your messaging thru the unit.
 

AWR

Member
Joined
Mar 8, 2015
Messages
17
Are you using a computer or phone to register? That can make a difference. Also use a different computer/phone.
 

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