Aldaron
Member
- Joined
- Jun 16, 2012
- Messages
- 1,487
I just wanted to give some kudos to Steripen. My five year old Steripen had started acting up. The past three times I've used it, it was only working intermittently, and I couldn't figure out what was wrong with it. So I sent it back, expecting to have to pay a little bit to get it repaired. They received it yesterday and wrote back today saying that it was working when they tested it. I told them that it did work just fine intermittently, and worried they would tell me they couldn't do anything with it since it was working right now. Instead, they wrote back a few minutes later and said a new unit was in the mail.
Good customer service is nice.
Good customer service is nice.